Tag: technology

  • Human + Machine, Not Human vs. Machine


    “AI is going to take your job.”


    How many times have you heard that in the past 18 months?

    It’s the same tired prophecy we’ve been fed for decades. When programmatic buying emerged, planners were “done.” When Photoshop went mainstream, graphic designers were “obsolete.” When spreadsheets spread, accountants were “redundant.” Spoiler: none of that happened.

    Here’s the uncomfortable truth: technology doesn’t kill jobs, people who ignore technology do.

    That’s why the first principle of future-proofing marketing, media, and creativity with AI is simple: stop framing it as humans vs. machines and start designing workflows where humans and machines amplify each other.

    Myth of Replacement

    In 2014, Forrester predicted that “automation will eliminate nearly all ad-buying jobs by 2023.” Yet here we are: agencies are still staffed, media plans are still being written, and client presentations are still filled with people defending line items.

    What changed? Machines did take over repetitive functions, optimizing bids, crunching datasets, running regression models. But the humans who adapted found themselves climbing up the value chain. Instead of spending hours fiddling with CPM calculations, they were free to focus on strategy, creativity, and client relationships.

    The job didn’t vanish. The job description evolved.

    Case Study: McCann Reinvention

    Let’s make this real.

    When I took on restructuring McCann, the region was already knee-deep in “automation anxiety.” Programmatic trading desks were popping up everywhere, and young planners were terrified they’d be obsolete within five years.

    So, we flipped the narrative:

    We embraced automation for tasks like real-time bid optimization and performance reporting.

    Then we retrained planners to translate those outputs into client-ready insights: What does this mean for your brand equity? How should this reshape your media mix?

    We also encouraged cross-pollination: creative teams learned to read dashboards, and planners learned the language of brand storytelling.

    The result? Within 18 months, McCann climbed into the top three agencies in the region. Not because machines replaced humans but because humans + machines worked in harmony.

    The Productivity Dividend

    Let’s put numbers behind this.

    A 2023 Boston Consulting Group study showed that creative professionals using generative AI completed brainstorming tasks 25% faster while producing outputs rated 40% more original by independent reviewers.

    Deloitte found that marketing teams using AI to automate reporting saved an average of 7 hours per week per employee hours reinvested into strategy and ideation.

    So, here’s the kicker: AI isn’t taking your job. It’s offering you back the time your job has stolen.

    The question is: will you use that time to elevate your role, or waste it on Slack threads and email chains?

    Entertainment Meets Efficiency

    Let’s lighten this with a story.

    A CMO I know insisted on reviewing every single creative variation generated by their AI testing platform. We’re talking about hundreds of banner ads. When asked why, they said: “Because the AI can’t be trusted.”

    Irony alert: The AI was doing the grunt work of testing formats, but the human was choosing to reinsert themselves into the grunt work. The result? Delays, exhaustion, and no added strategic value.

    Moral of the story: if you use AI like a glorified intern, don’t be surprised when you get intern-level returns.

    Where Humans Win (and Must Stay)

    Here’s where humans still have, and will always have the edge:

    • Contextual judgment: Machines can analyze sentiment, but they don’t understand why a certain cultural reference lands in Jakarta but bombs in Berlin.
    • Empathy: AI can mimic tone, but it doesn’t know what it feels like to lose, love, or laugh. Campaigns without empathy fall flat.
    • Ethics: A machine doesn’t have a moral compass. Humans must decide what’s appropriate, fair, and aligned with brand values.
    • Big bets: AI can recommend tactics; only humans can decide when to take a moonshot.

    Where Machines Win (and Should Stay), and here’s where AI should absolutely be unleashed:

    • Pattern recognition: Finding insights into millions of data points no human could ever process.
    • Repetition: Tasks that are boring, time-consuming, and error-prone—like tagging content or building endless variations of copy.
    • Optimization at scale: Adjusting campaigns across thousands of micro-segments in real time.
    • Speed: Machines don’t get tired. They don’t need coffee. They just keep going.

    A Provocative Question

    So, let’s cut through the noise.

    If you’re spending your days on work that a machine could do faster and cheaper, what exactly are you doing to make yourself irreplaceable?

    Because the real danger isn’t that AI replaces you. It’s that you never climb above the tasks AI is designed to do.

    The Future Is Hybrid

    The future marketer, media planner, or creative isn’t defined by their ability to outcompete a machine, it’s by their ability to collaborate with one.

    Think of AI as a co-pilot:

    It does the heavy lifting.

    You chart the course.

    Together, you go further than either could alone.

    Key Takeaways

    AI doesn’t replace jobs, it reshapes them. Those who adapt climb the value chain.

    Humans must focus on what machines can’t: empathy, judgment, ethics, big-picture strategy.

    Machines must manage what humans shouldn’t: repetition, scale, and speed.

    Futureproofing starts with mindset: design workflows where humans + machines amplify each other.

    Final Thought

    The real divide isn’t human vs. machine.

    It’s those who see AI as a threat vs. those who see it as a multiplier.

    Which side will you choose?

    What’s one task in your workflow today that you’d hand over to AI tomorrow and what would you do with the time saved?How many times have you heard that in the past 18 months?

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